Frequently Asked Questions

You ask the questions, we got the answers!

As a small business selling perishable products, we cannot accept returns.

We cannot add coupon discounts post-purchase. To take full advantage of the discounts provided by Heath Riles BBQ, please ensure you add the coupon during the check-out process.

Right now we ship only to the continental United States, but we will adding International Shipping soon!

If you would like more information on becoming a wholesaler for Heath Riles BBQ, contact Heath at

We'll email you the tracking number the day your package ships

If you have any questions about placing an order or any of the products, please contact us at and we will get back to you as soon as possible.

Any order placed on Saturday or Sunday will ship on Monday morning

We are not responsible for damage or loss of packages due to unavailable recipient, incorrect address information, or theft.

We ship UPS, FedEx and USPS

We are not able to change the address or cancel an order once an order has been placed.

We need photos of damaged items and shipping slips to process a replacement if product arrives damaged.

Any order placed on Monday - Friday before 2:00 PM CST will ship that same day

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